CRA Update: Automatic Online Mail Enrollment & Opt-Out Instructions

Announcement
Written By Andrew Fiore

August 5, 2025


To All of Our Valued Clients,

The Canada Revenue Agency (CRA) has announced an important change affecting how businesses receive correspondence. Effective June 16, 2025, existing businesses will automatically be transitioned to receive correspondence through the CRA's My Business Account online portal.


What Does This Mean for You?

  • Automatic Enrollment: Businesses will receive most notices and correspondence electronically via My Business Account.

  • Paper Mail Opt-Out: If you prefer to continue receiving paper correspondence, you must proactively opt-out.


How to Opt Out:

  • Online: Log in to your CRA My Business Account and update your mailing preferences under the Profile section. (Note: This option is NOT available through Represent a Client, and we as your authorized representative cannot complete this for you.)

  • Paper Form (Form RC681): If opting out online isn't feasible, complete and mail Form RC681 directly to CRA. This form must be signed by an owner, officer, director, or legal representative on CRA records (not just an authorized representative like an accountant).


Considerations for Online vs. Paper Mail:

  • Pros of Online Mail:

    • Immediate access to correspondence

    • Reduced risk of lost or delayed mail

    • Environmentally friendly

  • Cons of Online Mail:

    • Requires regular monitoring of your online account

    • Dependent on internet access


Please address this matter promptly to ensure uninterrupted receipt of your CRA correspondence. Should you need assistance navigating this transition or have questions, please do not hesitate to contact our office directly.

Andrew Fiore